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Shipping Policy: OjO Lens Online Store

OjO Lens Online Store for your eyewear needs. We are committed to providing you with excellent service, including a seamless shipping experience. Please take a moment to review our shipping policy to understand how we handle domestic and international orders.

1. Shipping Zones:

  • We offer shipping within India as well as internationally to select countries. Please check our website for the list of countries we currently ship to.

2. Shipping Providers:

  • We collaborate with reputable courier services for both domestic and international shipments to ensure reliable and timely delivery of your orders.

3. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation. Orders received before 12:00 will be process on Same day.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Orders that we have to order, we will email the customer with expected delivery dates.

4. Shipping Time:

  • Delivery times vary depending on the destination country and the shipping method selected during checkout.
  • Standard Domestic Shipments may take 2-4 Business days for delivery, depending on the destination state and location within India.
  • Standard international shipping may take 7-21 business days for delivery, depending on the destination and customs clearance procedures.
  • Expedited shipping options are available for faster delivery, with estimated delivery times provided during checkout.

5. Shipping Charges:

  • Shipping charges are calculated based on the weight of the package and the delivery location.
  • Free shipping may be available for domestic orders above a certain value, as indicated during promotional periods or specified on the website.
  • For international orders, shipping charges will be displayed during the checkout process before payment is completed.

6. Tracking Orders:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your shipment by using the provided tracking number on our website or through the courier's website.

7. Order Status Updates:

  • We will keep you informed about the status of your order via email or SMS notifications.
  • If there are any delays or issues with your order, our customer service team will reach out to you promptly to provide updates and assistance.

8. Delivery Issues:

  • In the unlikely event that your order is lost or damaged during transit, please contact our customer service team immediately for assistance.
  • We will work with the shipping provider to resolve the issue and ensure that you receive your order as quickly as possible.

9. Delivery Restrictions:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues.
  • Certain countries may have restrictions or limitations on the importation of eyewear products. It is the customer's responsibility to verify and comply with any applicable customs regulations or import duties.

10. Customer Support:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team.
  • Our dedicated support staff is available to assist you via email, phone, or live chat during our business hours.

By placing an order with OjO Lens Online Store, you agree to abide by the terms and conditions outlined in this shipping policy. We aim to make your shopping experience with us smooth and convenient, whether you're ordering within India or internationally. Thank you for choosing OjO Lens Online Store!